INTERNATIONAL WARRANTY TERMS

Horology Planet provides a 24-month international warranty for Lucky Harvey watches purchased through Horology Planet.

The warranty period begins on the date of purchase shown on your Horology Planet order confirmation. Your order confirmation serves as valid proof of purchase and warranty coverage. No dealer stamp or separate warranty registration is required for purchases made through Horology Planet.

During the warranty period, the warranty covers material and manufacturing defects that were present at the time the watch was purchased. If a covered defect occurs under normal use and normal wearing conditions, Horology Planet will arrange for the watch to be inspected and, where applicable, repaired free of charge.

WHAT THE WARRANTY COVERS

The 24-month warranty covers defects in materials or workmanship that arise during normal use of the watch.

Mechanical watches are precision instruments, and under normal wearing conditions they are designed to operate reliably. If a manufacturing or material defect affects the normal operation of your Lucky Harvey watch during the warranty period, please contact Horology Planet's customer service team.

After receiving the watch and confirming that the issue is covered by the warranty, we will arrange the necessary repair through the appropriate service channel.

THE WARRANTY DOES NOT COVER

1. Normal wear and tear and natural aging, including scratches, surface marks, deterioration or discoloration of leather, textile, rubber or other non-metal straps, and normal wear of surface coatings or plating.
2. Damage caused by accidents or external impact, including but not limited to severe drops, knocks, crushing, dents, broken or cracked crystal, or other physical damage resulting from an accident or abnormal use.
3. Damage caused by improper use, misuse, negligence, or failure to follow the watch's operating and care instructions, including use outside the conditions specified for the watch.
4. Damage caused by unauthorized repair, modification, disassembly, or servicing performed by persons or service providers not authorized by Horology Planet or Lucky Harvey.
5. Damage resulting from modifications to the original condition of the watch, including aftermarket alterations, replacement of original components with unauthorized parts, or other modifications beyond the control of Horology Planet or Lucky Harvey.
6. Loss, theft, or cosmetic damage that does not affect the normal functioning of the watch.
7. Any claim for damages or compensation beyond the repair or service provided under this warranty, except where otherwise required by applicable law.

WARRANTY SERVICE PROCEDURE

If your Lucky Harvey watch requires warranty service, please contact Horology Planet Customer Service with your order number and a description of the issue. Photos or videos may be requested to assist with the initial assessment.

If the issue appears to be covered by the warranty, Horology Planet will provide instructions for returning the watch for inspection and service.

For customers located outside Hong Kong, the watch may need to be shipped to our designated service location in Hong Kong for inspection and repair. Our customer service team will coordinate the return process with you and provide the applicable shipping instructions.

Please do not send your watch to a repair center without first contacting Horology Planet and receiving return instructions.

Once the watch is received, our service team will inspect the watch to determine whether the reported issue is covered under this warranty. If the issue is confirmed to be a covered material or manufacturing defect, the applicable repair will be carried out at no charge.

If the damage is determined to be outside the scope of this warranty, we will contact you before proceeding with any chargeable repair.

IMPORTANT NOTES

This warranty is provided in addition to, and does not limit, any rights you may have under applicable consumer protection laws.

Warranty service does not automatically extend or restart the original 24-month warranty period unless required by applicable law.

The warranty applies only to Lucky Harvey watches purchased through Horology Planet and supported by valid proof of purchase.

For any questions regarding warranty coverage or service, please contact Horology Planet Customer Service.